Reference

Legal Terms That Protect Your Account

We built wbb9 to be transparent about how your account works, where your money goes, and how we keep your data safe.

Account SecurityData ProtectionPayment Rules
Explore the Lobby Read FAQ
wbb9 Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal Questions

We keep legal support open during your active hours. You can reach us through live chat inside the lobby, by email for formal requests, or via…

Live Chat Open the chat icon in the bottom-right corner of the lobby.
Email Support Send formal requests, data access inquiries or dispute reports to our support email.
Account Settings Navigate to your profile, then Privacy & Security.
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We keep your account secure with industry-standard encryption, and we only collect data we need to verify your identity and process payments. Your password is hashed and never stored in readable form.

Encryption & Password

All traffic between your device and our servers uses TLS 1.2 encryption. Your password is hashed on arrival and never stored readable. We recommend a unique password and two-factor authentication where available.

Payment Data

DANA, OVO, GoPay and QRIS credentials are not stored on our servers. Each transaction is routed securely to the payment provider. We keep only transaction receipts for reconciliation and dispute handling.

Cookies & Tracking

We use session cookies to keep you logged in and behavioural cookies to detect fraud. No cookies track you across other sites. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We retain account records for the lifetime of your account plus 24 months. This covers disputes, chargebacks, tax compliance and audit trails. You can request deletion after your account closes if no open disputes exist.

Access Your Data

Email support with the subject 'Data Subject Request' and we'll compile your full account record, deposit history and activity log within five business days. No charge for the first request per year.

Report a Concern

If you spot unauthorized activity, a payment gone missing or a data concern, contact live chat immediately or email with 'Urgent' in the subject line. We investigate within 24 hours and report findings within three days.

Legal Questions Players Ask

Your account remains active for as long as you keep it open. We do not close inactive accounts. Your balance stays in your wallet. If you want to close your account permanently, email support with 'Account Closure Request' and we'll verify your identity, process any remaining balance and close it within three business days.

Deposits via DANA, OVO, GoPay and QRIS go direct to the payment provider — we never see your card or wallet details. The transaction is encrypted end-to-end. We send you a receipt showing the amount, method and timestamp. Check your payment app to confirm the debit matches our receipt.

Yes. Email support with 'Data Subject Request' in the subject line and include your account username. We'll compile your full activity log, deposit and withdrawal history, and any correspondence within five business days at no charge.

Contact live chat immediately or email with 'Unauthorized Transaction' in the subject. Provide the transaction ID from your account history. We investigate and freeze the account pending resolution. Chargebacks are handled in collaboration with your payment provider.

We retain account records for 24 months after closure to handle disputes, chargebacks and tax compliance. After 24 months, identifiable personal data is deleted unless local law requires longer retention. Anonymized transaction logs may be kept for audit purposes.

Full legal terms, privacy policy and cookie disclosures are linked in the footer of every page. You can also request them by email. We update policies with 30 days' notice; continued play means acceptance of changes.

We compare your account transaction log against our server logs and payment provider receipts. If they match, the server record is authoritative. If they differ, we investigate with the payment provider. You'll get a written explanation within five business days and a correction if an error is found.

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