Reference

Privacy Policy – What We Collect and How We Keep It Safe

When you open an account with wbb9, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and keep…

Encrypted account dataPayment verification onlyYour control always
wbb9 Privacy Policy – What We Collect and How We Keep It Safe
REACH US ANYTIME

Contact Us About Your Privacy

We're here to answer questions about how your data is handled, what we store and how long we keep it.

Live Chat Open the chat widget in the lobby. Available weekdays 08:00–23:00 WIB.
Email Support Send privacy questions to [email protected].
Support Portal Log into your account, navigate to Settings > Help, and submit a data or…
HOW WE PROTECT YOU

Data Security, Retention and Your Rights Inside wbb9

Your account security starts with encryption. Every deposit via DANA, OVO, GoPay or QRIS is verified through tokenised payment links — we never store your full card or wallet credentials on our…

Encryption & Tokens

All payment details are encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions use tokenised links so we never store raw credentials on our systems.

Withdrawal Verification

Every payout request requires email and phone confirmation. This dual-layer check keeps your funds secure and prevents unauthorised transfers from your account.

Transaction History

Your account dashboard shows every deposit, withdrawal, bet and win. You can export your full transaction record anytime from Settings > Account History for your own records.

Data Retention Schedule

Active accounts retain full data indefinitely. Closed accounts are purged after 12 months, where local law permits. Request early deletion via support; eligibility depends on local law.

Access & Correction Rights

Submit a data access request via live chat or email. We respond within 5 business days with a full report of your personal information and any corrections you request.

Suspicious Activity Report

See unusual login or payment activity? Open live chat immediately. We investigate within 2 hours and can freeze your account while we verify the incident.

Privacy Questions We Hear Most

Every player asks about privacy at some point — whether we share their data, how long we keep it, or what happens if they close their account. Here are the answers to the questions we get asked most.

No. We share payment information only with DANA, OVO, GoPay and QRIS processors to complete your transaction, and with compliance partners where required by Indonesian law. We never sell or market your name, email or phone to third parties. Your data stays inside wbb9.

We retain your closed-account records for 12 months where local law permits, then securely delete them. If you need your data sooner, request early deletion via live chat and we'll review your eligibility under local law.

Yes. Submit a data access request via live chat, email, or your account Settings > Help portal. We'll send you a complete report of your name, phone, email, payment history and login activity within 5 business days.

We use session cookies to keep you logged in and analytics cookies to see how the lobby performs. Session cookies are required for your account to work. Analytics cookies are optional — disable them in your browser settings without affecting deposits, gameplay or withdrawals.

No. We use tokenised payment links so your actual wallet or card details are never stored inside wbb9. We only keep a record that a transaction occurred; the payment credentials stay inside your wallet app or bank.

Contact live chat immediately. We freeze your account within 5 minutes, investigate the suspicious login or withdrawal, and help you secure your account again. Bring your registered email and phone number so we can verify your identity.

Partial deletion depends on local law — we must retain your payment records for transaction verification. You can request deletion of optional data like preferences and cookies via support; eligibility depends on local law and your jurisdiction.